French Customer Service Agent

Main Duties And Responsibilities

• Respond to players via live chat & emails
• Document and delegate in-game bugs and other issues
• Troubleshoot new issues directly with our players
• Interact with various departments (VIP, marketing…) to improve gameplay for players
• Extra tasks upon request (call campaigns, translations…)
• Ensure customer satisfaction and provide professional customer support.

Candidate Profile

• Passion for Customer Service
• Solid writing and communication skills to NATIVE level in French & English
• Excellent problem-solving abilities
• Strong understanding of gaming
• Available to work flexible hours (evenings, weekends)