Customer Support and service representative

Job Description

We are currently looking for a Customer Support and service representative to join our office in Limassol. This is a unique opportunity for an individual who is experienced in the forex industry and is keen to advance his/her career.

Main Duties And Responsibilities

• Dealing directly with clients inquires via live chat, email and telephone
• Assisting with the process of obtaining client documentation
• Handling calls and incoming requests from clients
• Coordinating with the sales team and other relevant departments to properly and effectively assist clients
• Informing the clients about company’s KYC procedures
• Support and assisting clients with their trades and MT4 platform

Candidate Profile

• Fluent English – written & verbal
• Customer service oriented
• Conversion or Retention experience at least for 6 months it’s a must
• Excellent communication skills– written & verbal
• Previous experience in the Forex industry
• Prior experience in a similar position will be considered as an advantage
• Knowledge of MT4 platform
• IT literate preferably Microsoft Office

Benefits 

• Opportunity for self-development and career advancement
• Free Medical insurance
• An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.
• Working within a multicultural, friendly and highly motivating environment

Employment Status:

Full-time

 

Company Location:

Limassol, Cyprus

 

Application:

If you are interested in applying for this position, kindly send your CV to careers@tradeo.com quoting the position into the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only short-listed candidates will be contacted.

Note:

As a result of the impending European General Data Protection Regulation that comes into force across all EU Member States as of 25th May 2018, we would like to make you aware of our new and updated Privacy Policy that describes how we store and process the personal and sensitive information that you send to us. We have put in place suitable procedures to safeguard and secure the information we collect from you.

 We would like to continue informing you of potentially suitable job vacancies that match your skills and experience that become available via phone, email and/or SMS. If however, you do not wish to receive any contact from us moving forward and wish to have your personal details removed from our records, please send an email to hr@tradeo.com within a month, requesting that your details are deleted.

 If you are happy to continue receiving updates from us continue with our collaboration you do not need to take any further action on this email.