QC Officer – German Speaking
Job Overview
Job Description
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Main Duties And Responsibilities
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Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.Â
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Provide feedback via Reports to Head of Quality Control of all monitored calls.Â
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Ensure proper level of customer service and quality is maintained on the conduct of employees with clientsÂ
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Monitor quality of services provided by the company.Â
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Assist in other Quality Control related tasks if necessary.Â
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Issue Excel reports when needed.Â
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Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.Â
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Reaching Monthly targets based on Listening time.Â
Candidate Profile
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Fluent in English  and German
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Excellent written and verbal communication skills in English and German
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Previous experience in the Forex and CFD ‘s industry will be considered an advantageÂ
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University degree will be considered as an advantageÂ
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Multi-Tasking abilities
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Must be a team player with excellent communication skillsÂ
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Attention to detail essential