VIP Account Manager (4815)
CareerFinders, on behalf of our client, an expanding company operating in the Gaming industry, we are seeking to recruit a VIP Account Manager to join their team based in Limassol. The successful applicant will possess excellent communication skills in English and ideally have previous and demonstrable client service experience, ideally from a relevant industry sector.
- Increase our top players’ activity, satisfaction and loyalty to our brand.
- Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction.
- Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site.
- Define a VIP player strategy.
- Increase activity of top players.
- Proactively contact top players.
- Proactively contact potential top players.
- Plan, execute and follow up on promotions.
- Improvements of the back office features for VIP Management.
- Improvements of the web site to improve top players’ satisfaction.
- Dealing directly with clients’ queries over chat system, e-mail and phone.
- Interacting with other departments as necessary to meet client’s needs.
- Fluent English speaker with high written/verbal communication skills.
- Able to work shifts on rotation Monday to Sunday (10am-6pm & 6pm-2am).
- Experience in a similar position/industry is considered an advantage.
- Gaming background will be considered as an advantage.
- European citizenship and/or eligible to work freely in Cyprus.