Technical Support Officer VAC-19019N

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Job Overview

Our client is a market data analysis and research platform provider that provides insights and a unique perspective on tracking price action in real-time. Their product is a real-time data visualization system and a professional high performance trading platform and they are looking for a Technical Support Officer to provide remote support to their clients.

Requirements:
IT Related degree/ qualification will be considered an advantage
Good written and spoken English level
A strong technical background with computers in general and specifically Windows
Good communication skills
Ability to learn new software, system requirements, and other technical details
Responsible and responsive

Responsibilities:
Handling all types of support emails / tickets
Remote connection to client’s computer to enable them run the product. May require install of drivers, reinstall our software, etc.
Working closely with Support, Product and Development teams to keep track of common customer issues

This role is a work from home position with a starting salary of 1,200 EUR gross.

Benefits:
Take part in a growing company with innovative product
Working remotely from home
Bonuses for performance and good feedback from customers

Working hours:
40 hour work week Monday- Friday split into two shifts:
10:00 – 18:00
15:30 – 23:30

To apply for this vacancy please send your CV to admin@smstaffmatters.com with subject: Technical Support Officer VAC-19019N

Only candidates can apply for this job.

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