Job Expired

Spanish Speaking Quality Control Officer

2996 views

Job Overview

Spanish Speaking Quality Control Officer

Job Description

We are looking to employee a Spanish Speaking Quality Control Officer to join our team located in Limassol, Cyprus.

The ideal candidate will have the following key responsibilities and requirements:

Key Responsibilities

  • Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
  • Provide feedback via Reports to Head of Quality Control of all monitored calls.
  • Ensure proper level of customer service and quality is maintained on the conduct of employees with clients
  • Monitor quality of services provided by the company.
  • Assist in other Quality Control related tasks if necessary.
  • Issue Excel reports when needed.
  • Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
  • Reaching Monthly targets based on Listening time.

Requirements

  • Fluent in English and Spanish
  • Excellent written and verbal communication skills in English and Spanish
  • Previous experience in the Forex and CFD ‘s industry will be considered an advantage
  • University degree will be considered as an advantage
  • Multi-Tasking abilities
  • Must be a team player with excellent communication skills
  • Attention to detail essential

Please apply by sending your CV to careers.cy@europefx.com

  • This job has expired!

Find Your Ideal Job in Cyprus

Advertisement

City