Retention Agent VAC-19190G


Job Overview

Our client a Forex Broker based in Limassol and regulated by the FCA are currently looking to recruit a high-caliber individual for the position of Retention Agent, to work alongside the sales team

Ensuring the retention of existing clients and helping to continue their trading activity
Maintaining a high volume of client contact via phone, chat, and email;
Promoting the company’s products and services in an effective and efficient manner
Providing proactive and excellent client service at all times;
Providing clients with ongoing updates on the market;
Ensuring effective delivery of the service, meeting the company’s standards;
Assisting clients to continue trading;
Assisting clients with any platform/financial trading related queries;
Providing training to clients on the company’s products and trading systems;
Informing all existing clients of any new products and promotions that the company is offering;
Meeting daily, weekly and monthly targets set by the company;
Meeting company’s KPIs;
Providing ongoing professional guidance to existing clients
Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;
Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity;
Adhering to all company’s policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements;
In addition to these duties, the employee may from time to time be required to undertake additional or other duties within his capacity to meet the needs of the employer’s business.

Key Attributes:
3 years’ experience required
BA/MSc degree in Economics/ Finance/ Banking/ Business Management or related field;
Knowledge of financial markets (Advanced knowledge of technical and fundamental analysis);
Proven sales track record and ability to work on targets set by the company;
Highly competitive nature, with a desire for fast career progression;
Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills;
Self-confidence and hunger for success;
Customer support oriented;
Excellent organizational and time management skills;
Outstanding communication skills;
Deliver exceptional results and have the ability to work under pressure in a fast-paced environment;
Strong negotiation skills and ability to close deals;
Ability to work independently as well as within a team in a highly professional manner;
Business fluency in English;
Additional languages will be considered an advantage

Salary – 1800 Euros gross basic monthly

We Offer:
Active and business environment, with the ability for professional growth
Professional team and friendly atmosphere
Attractive remuneration package depending on qualifications and experience
Participation in employee discount scheme
Full health care after a six-month probationary period If interested

Το apply for this vacancy please send an English version of your CV to with subject:  Retention Agent VAC-19190G

Only candidates can apply for this job.

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