Retention Agent (4728)
CareerFinders, on behalf of our client, an award-winning, CySEC Licensed Investment Firm with offices in the heart of Larnaca, we are seeking to recruit a Retention Agent to join their expanding team. The successful applicant will have a minimum of 1+ years of relevant professional experience and speak an excellent level of fluent English.
- Achieves monthly targets.
- Provides understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions.
- Crosses selling company services to provide client improvement and increase targets.
- Maintains high levels of client acquisition, retention and re-activation.
- Is the primary point of contact for clients under their own portfolios.
- Contacts existing clients, ensuring they receive the highest level of service.
- Develops strong customer relationships to encourage repeat business.
- Promotes the company’s products and services.
- Educates clients on how to use the company’s trading platform.
- Provides a basic level of understanding of fundamental and technical analysis to clients in a highly compliant manner.
- University/College Degree in Business, Economics, Finance or related field.
- Fluency in English: Additional Languages will be considered an advantage.
- IT Proficient.
- Minimum 1+ year experience in relevant field is a must.
- Any relevant CySEC certifications will be considered an advantage.
- Excellent communication and organisational skills.
- Knowledge in Technical Analysis will be consider an advantage.