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Relationship Manager

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Job Overview

CareerFinders, on behalf of our client, a market-leading and rapidly expanding technology-driven provider of eMoney, Payments and Identity Verification solutions to clients across the globe, we are seeking to recruit a Relationship Manager to join their team in Nicosia. The successful applicant should have previous experience and knowledge within the Financial Services sector and possess outstanding client service and communication skills.

 

Key Duties/Responsibilities:
  • Ensure that at all times you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
  • Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process.
  • Respond to customer enquiries using various communication mediums as an active member of the relationship team.
  • Work closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences.
  • Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
  • Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.
  • Perform product and feature demos, user training, and public facing webinars.
  • Personally, solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed.
Key Skills/Experience:
  • Business or Finance degree, preferred.
  • Knowledge of financial and/or investment services, with transactional banking and money market experience preferred.
  • Strong dedication to quality customer service.
  • Excellent verbal and written communication skills, with strong analytical and problem-solving skills.
  • Ability to handle multiple tasks and work under pressure.
  • Ability to work effectively and productively with others and prioritize multiple own tasks in a high-volume environment.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CYJ4561. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
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