QC Officer – German Speaking

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Job Overview

Job Description

Main Duties And Responsibilities
  • Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents. 

  • Provide feedback via Reports to Head of Quality Control of all monitored calls. 

  • Ensure proper level of customer service and quality is maintained on the conduct of employees with clients 

  • Monitor quality of services provided by the company. 

  • Assist in other Quality Control related tasks if necessary. 

  • Issue Excel reports when needed. 

  • Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department. 

  • Reaching Monthly targets based on Listening time. 

Candidate Profile
  • Fluent in English  and German

  • Excellent written and verbal communication skills in English and German

  • Previous experience in the Forex and CFD ‘s industry will be considered an advantage 

  • University degree will be considered as an advantage 

  • Multi-Tasking abilities

  • Must be a team player with excellent communication skills 

  • Attention to detail essential

Only candidates can apply for this job.

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