Junior Support Engineer


Job Overview

This is a wonderful opportunity to travel, learn, be trained in payment technologies, and pursue an inspiring career in technology! Sound like this could be for you? This is for new graduates or junior engineers interested in being part of a global support team, providing support and solutions to existing clients on production issues/bugs faced during their daily operations.


Job Description

  • Support clients’ daily operations of WAY4 modules when issues/bugs arise
  • Troubleshoot and if possible reproduce existing clients reported issues/bugs
  • Analyze core and custom code of WAY4 modules to identify an issue/bug
  • Report valid issues/bugs/enhancements correctly to R&D
  • Correctly deliver the solution in the form of workarounds, hotfixes or configuration changes to the client(s)
  • Install company software and train clients on-site as required
  • Meet clients Service Level Agreement (SLA)
  • Assist clients in the IPS mandate upgrades carried out twice a year
  • Strive to achieve a Quality Assurance (QA)

Your Profile

  • A degree in Computer Science or related field; MSc will be considered an advantage
  • Fresh graduates are encouraged; 1-2 years’ experience within the industry will be an advantage
  • Fluency in English, both written and spoken
  • Excellent communication skills, ability to communicate technical ideas clearly effectively and convincingly
  • Ability to work in teams and with people of varying abilities and backgrounds
  • Analytical thinking and problem-solving
  • Ability to learn new technologies by self-learning
  • Able to troubleshoot and identify technical issues quickly
  • Willingness to travel abroad for onsite client visits or training
  • Strong knowledge of Databases preferably in Oracle PL/SQL
  • Development skills in Java


  • Yearly discretionary bonus
  • Medical insurance from day 1
  • Provident fund after the completion of the 6-month probation
  • Free parking
  • Working hours: 40 hours per week with flexible working hours


HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.

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