Job Expired

IT Support Officer

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Job Overview

Career opportunities

Become a part of a regional IT Solutions Company expanding its services within the Cypriot market. The selected IT Support Officer will be responsible for executing projects within Cyprus in line with coordination with the headquarters. He/she will be assigned a career advancement plan. Based on the successful tracking record the selected support officer will be handed larger scale projects and further incentives.

Competencies, Skills and Knowledge

  • Networking skills (LANs, cables, installations, configurations…)
  • Knowledge of Windows server and other operating systems and applications
  • Knowledge and diagnosing and troubleshooting skills: able to troubleshoot system/network problems, and diagnose/solve hardware or software faults
  • Client interface experience: able to provide technical support either face-to-face (on client sites) or remotely
  • Switching and routing knowledge
  • Firewall knowledge and ability to monitor and maintain computer systems and networks
  • Analytical thinker with the ability to follow up on the task to completion (or escalate client issues to higher management when needed)
  • Responsiveness: ability to respond within agreed time limits to call-outs
  • Reporting skills: procedural documentation and relevant daily, weekly, and monthly reports
  • Interpersonal skills: such as telephony skills, active listening and customer-care
  • Responsiveness: ability to respond within agreed time limits to call-outs

Additional Abilities

  • Self-motivated
  • Willingness to learn and strong research skills
  • Results driven attitude
  • Customer oriented
  • Ability to work under pressure
  • Team spirit
  • Attention to detail
  • Excellent communication skills (written and oral)
  • Service awareness to all organization’s key services/products for which support is being provided

Requirements for the job:

  • Education: BS/MS IT related field degree or qualification (computer science, IT, management information system (MIS)) or relevant discipline)
  • Required languages: English, Greek (written and oral)
  • Experience: 3+ years relative experience
  • A valid driving license and a car

Salary and benefits:

Basic salary plus an “on service satisfaction” (OST) incentive structure.

Please send the cv on jobs@itworksme.com

  • This job has expired!

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