Client Services Associate VAC-19017N

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Job Overview

Our client is a Licensed Investment Firm regulated by the Cyprus Securities Exchange and they are looking for a Client Services Associate to join their team based in Nicosia.

Responsibilities:
Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service and support
Communicate with clients via phone, email and online chat
Assist clients with queries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction
Maintain detailed knowledge of the Company products, trading platforms and trading terms and conditions. Deal with client complaints promptly and effectively
Keep the Company systems up to date with records of interactions and communication with clients. Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business
Liaise with internal teams for examining queries and ensure quality service delivery
Adhere to the Code of Conduct and the standards set for all client communications.

Requirements:
University Degree or College Diploma in a relevant field
At least 1 year of experience in a similar role
Client focused with excellent customer service
A broad understanding of the financial markets and Excellent communication skills and ability to build rapport especially through telephone communication
Fluency in English
Enthusiastic, trustworthy, self-motivated and a ‘selling’ mindset
Target-oriented, competitive and success-driven
Team player
Ability to work under pressure in a fast-paced environment
Very good organizational skills with an ability to handle multiple tasks and prioritize
Ability to work in shifts on a rotation basis

Benefits:
13th Salary
Medical Insurance after probation period of 6 months.
Discretionary Annual Bonus
Provident fund after the first year of employment

Salary up 18,500 EUR gross based on experience plus 13th salary plus benefits

Working Hours: Monday to Friday, shifts 8am – 5pm, 9am – 6pm, 10am – 7pm, 3pm – 12 am

To apply for this vacancy please send your CV to admin@smstaffmatters.com with subject: Client Services Associate VAC-19017N

Only candidates can apply for this job.

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