Client Account Representatives

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Job Overview

CareerFinders, on behalf of our client, an International credit management services company, we are seeking to recruit a number of customer-focused individuals who speak either Native French or Native English to join their expanding team of professionals based in Limassol. The successful applicants will have excellent communication skills and any previous experience within a Call Centre environment will be considered a significant advantage.
Key Duties/Responsibilities:
  • Daily written and phone-based business communications with companies abroad.
  • Independent handling of international cross-border accounts.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing any difficulties/queries as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Key Skills/Experience:

  • Confident and self-motivated personality with excellent communication skills (Native French or Native English is essential).
  • Sales experience will be considered an advantage.
  • Previous and extensive experience in a Call Centre environment would be an added advantage.
  • Able to stay calm under pressure.
  • Excellent customer communication skills.
  • Proven experience of computers and software applications, including MS Office.
  • Ability to work in team.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference CYJ4261. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
Only candidates can apply for this job.

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