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Call Centre Administrators (4666)

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Job Overview

CareerFinders, on behalf of our client, a leading provider in retail technology, we are seeking to recruit a number of Call Centre Administrators to join a newly established department in Nicosia. The successful applicants must be fluent in both English & Greek and possess excellent communication and client service skills.

 

Key Duties/Responsibilities:
  • Performing a full range of client service-oriented telephone and e-mail support activities.
  • Handling client questions/queries via email including product availability, product store allocation, recommendations and advice on alterative products.
  • Advising customers on company policy and terms of returns and service terms warranty.
  • Performing various operational duties as deemed necessary.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  • Help improving client satisfaction, strengthening client commitment, ensuring client retention.
Key Skills/Experience:
  • A Bachelor’s Degree in Business, IT or related field or MBA.
  • Excellent communication skills in Greek and English (Written & Spoken).
  • Exceptional verbal and written communication skills, as well as problem-solving skills.
  • Very good knowledge of technology products and a passion for technology.
  • Previous experience in customer support will be considered an advantage, but not essential.
  • Ability to multitask.
  • Basic Computer knowledge.
  • Ability to work in rotating shifts.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above reference number CYJ4666. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
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