Application Technical Support Analyst VAC-19488T
Our client is a leading international Talent Management Software Solutions Provider that are in the process of setting up operations in Cyprus and they are looking to hire an Application Technical Support Analyst to initially work remotely and then to be based at their new offices in Nicosia.
Their software delivers a powerful new way for companies to engage, align, and recognize employees enabling remarkable business success. Every day.
The Company wants to hire ambitious professionals who thrive on their entrepreneurial spirit and want to Change the Way the World Works. They are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. They enjoy going to work every day because they believe in their product and L.O.V.E. their culture. They are more than just a software company; they are industry leaders in the H.R. space.
The Company’s Employee Success Platform enables social recognition, which dramatically increases employee engagement and drives business success. Explicitly designed to align everyone with business objectives and company values, it empowers employees to recognize each other in real-time and aligns them to the goals of the company.
In addition to experienced candidates, they are also looking for new grads to join their team as a Member Experience Coordinator (English + any additional language an advantage). This team guarantees the highest level of excellence to ensure that members rave about our services. They are quick on their toes and radiate positivity. If you are technically savvy and are passionate about delighting customers, you’ll fit right in!
They are looking for a highly motivated, energetic and outgoing individual with excellent communication skills to join their team. You aim to please and stop at nothing to deliver for your clients. You have a preference for an aggressive, entrepreneurial company where change happens on a daily basis. You want to be challenged in your work and be recognized and rewarded when you go above and beyond. Most importantly, you want to be in a place that’s full of people like you – A players who are fiercely intelligent, share a passion for their work, and know-how to have fun!
As a Technical Support Engineer, you will:
Deliver unforgettable customer service by finding innovative solutions to meet member needs
Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
Assist internal teams with troubleshooting as needed
Act with a sense of urgency to ensure client issues are resolved as quickly as possible
Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
Provide Tier 2 technical support to external clients by reproducing bugs and determining if Tier 3 support is required
Manage software migrations, integrations and upgrades (HRIS, SSO)
Migration management to the SFTP server includes discussions with client IT resources, and program administrators along with internal resources such as IT, CSMs and BE
Laisse with CSMs and resources on the client’s side to work through issues, structural program changes, data changes, upgrades, and migrations
Ensure best practices are followed and create processes as necessary
Meet or exceed service level agreements (SLA targets) and other measures of success
As a Technical Support Engineer, you have:
Customer/support work experience, experience in Client Support an asset
Completed a bachelor’s degree
CRM (Salesforce) experience is required
A strong technical background, communication, problem-solving, and interpersonal skills; articulate and creative
Basic PHP, HTML & CSS, and SQL skills an asset
Ability to understand technical aspects of software functions
Experience working in a team-oriented environment
Ability to work extended hours
Experience in addressing support tickets/requests in a queue environment (JIRA)
Experience in a metrics-driven environment is preferred
Are an independent self-starter with a sense of urgency, proven results orientated
You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role
Excellent English written and verbal communication skills in English
The Company is passionate about Employee Success and their Software and Services help companies inspire employees globally and drive business success. Their software delivers the tools employees need to perform and stay engaged, and their services provide their clients with one point-of-contact to help their employees sustain results that matter. Named one of the “Best Places to Work”, a “Next Generation Employer of Choice,” one of the “Top 10 Places Where Employees Thrive”, and one of Deloitte and PROFIT’s “Fastest Growing Companies,” the Company offers an outstanding compensation plan, competitive benefits program, generous vacation policy, limitless opportunities for personal and professional growth, and a corporate culture like no other.
This is your chance to be part of an exceptional team of people and contribute to an environment where innovation and initiative are encouraged and rewarded. If you love a challenge, share their “work hard/play hard” mentality, excellence in all that you do, apply for this position today!
To apply for this vacancy please send an English version of your CV to firstname.lastname@example.org with subject: Application Technical Support Analyst VAC-19488T